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Terms and Conditions

1. Acceptance of Terms

By accessing or using Turoo.my (“Platform”), you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, please do not use the Platform.

2. Nature of the Platform

Turoo is an online matching service that connects tutors with students/parents.
The Platform does not:
a) charge commission on lessons,
b) collect or handle tuition payments, or
c) intervene in pricing, scheduling, or lesson content.

3. User Eligibility & Responsibilities

3.1 All users must be at least 18 years old or have parental consent.
3.2 Users are solely responsible for:
• the accuracy of information provided;
• all communications and agreements made outside the Platform;
• complying with all applicable Malaysian laws (e.g., PDPA, Child Act).

4. Tutor Verification & Conduct

4.1 Tutors must submit valid identification and academic credentials for verification (“Verified Badge”).
4.2 Turoo may request additional documents or interviews.
4.3 Tutors must act professionally; any misconduct, falsified documents, or repeated negative reviews may result in account suspension or removal.

5. Content & Acceptable Use

5.1 Users shall not upload or transmit content that is illegal, abusive, defamatory, obscene, or infringing.
5.2 Turoo reserves the right to remove any content or account that violates these Terms or applicable laws without prior notice.

6. Limitation of Liability

6.1 Turoo acts only as an intermediary. The Platform is not liable for:
a) any dispute, loss, injury, or damage arising out of lessons, payments, or communications between users;
b) any indirect, incidental, or consequential damages.
6.2 Users agree that any lesson, payment, or agreement is entered into at their own risk.

7. Indemnity

You agree to indemnify and hold harmless Turoo, its directors, employees, and affiliates from any claims, damages, or expenses (including legal fees) arising out of your breach of these Terms or misuse of the Platform.

8. Privacy & Data Protection (PDPA)

8.1 Personal data is collected solely for account creation, verification, and platform functionality.
8.2 Turoo complies with the Malaysian Personal Data Protection Act 2010 (“PDPA”). For details, please refer to our Privacy Policy.
8.3 You consent to Turoo processing your data in accordance with PDPA.

9. Account Security & Termination

9.1 Users are responsible for safeguarding their account credentials.
9.2 Turoo may suspend or terminate accounts that:
• violate these Terms,
• are subject to fraud reports, or
• pose security risks.

10. Modifications to Terms

Turoo may amend these Terms at any time. Continued use after changes constitutes acceptance.

11. Governing Law & Dispute Resolution

11.1 These Terms are governed by the laws of Malaysia.
11.2 Parties shall attempt to resolve disputes amicably. Failing which, disputes shall be submitted to the courts of Malaysia, Kuala Lumpur.

12. Contact

Questions about these Terms? Email: turootuition@gmail.com